FAQ

Frequently Asked Questions

Are Rich Auntie Club products made to order?

Most of our merchandise is made to order. Production begins after your order is placed.

How long will my order take?

Please allow approximately 2–7 business days for production. Most U.S. orders then arrive approximately 3–7 business days after shipment. We recommend allowing approximately 5–14 business days from the date you order for most U.S. deliveries.

Will I receive tracking?

Yes. When tracking is available, it will be sent to the email address used at checkout. Please allow up to 48 hours for tracking to update after your shipping confirmation.

Why did I receive only part of my order?

Some products are produced by different fulfillment partners. Items from the same order may ship separately and arrive in multiple packages.

Do you accept returns or exchanges?

Because our merchandise is made to order, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or buyer preference.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, misprinted, or you receive the wrong item, email lyonsliancac@gmail.com promptly after delivery. Include your order number, a description of the issue, and clear photos of the product and problem so we can review it.

Can I exchange an item if I ordered the wrong size?

No. Sizing issues are not considered product defects. Please review the product-specific sizing information before purchasing.

Can I change or cancel my order?

Because made-to-order products may enter production quickly, changes and cancellations cannot be guaranteed. Email lyonsliancac@gmail.com as soon as possible with your order number if you notice an issue.

Can I change my shipping address?

Email lyonsliancac@gmail.com as soon as possible with your order number and correct address. We cannot guarantee an address change once production or fulfillment has begun.

How should I care for my merchandise?

Always follow the care instructions provided with or listed for your specific product. For printed apparel, gentle washing and avoiding excessive heat generally helps preserve the garment and print.

Still need help?

Email lyonsliancac@gmail.com with your order number when applicable.