Shipping & Delivery

Made to Order

Most Rich Auntie Club merchandise is made to order. Your item begins production after your order is placed, which helps us produce intentionally and avoid unnecessary inventory.

Processing & Production

Please allow approximately 2–7 business days for your order to be produced and prepared for shipment.

Production times may vary during holidays, new collection launches, promotional periods, or other periods of high order volume.

Shipping

Once your order has shipped, you'll receive a confirmation email with tracking information when available.

Shipping time is in addition to production time and varies based on the destination, carrier, and fulfillment location. Most domestic orders arrive within approximately 3–7 business days after shipment, but carrier delays can occur.

We recommend allowing approximately 5–14 business days from the date you order for most U.S. orders to arrive.

Orders May Arrive Separately

Some Rich Auntie Club products may be produced by different fulfillment partners. If your order contains multiple items, your items may ship separately and arrive in more than one package.

You will not be charged additional shipping simply because an order is divided into multiple shipments beyond the shipping amount shown at checkout.

Tracking

Once tracking becomes available, it will be sent to the email address used at checkout. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please carefully review your shipping information before submitting your order.

If you notice an error, email lyonsliancac@gmail.com as soon as possible with your order number and the correct address. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.

Rich Auntie Club is not responsible for orders delivered to an address incorrectly entered by the customer.

Delayed or Missing Packages

Once a package has been transferred to the shipping carrier, delivery timing is outside of our direct control.

If your tracking shows an unusual delay or your package appears to be missing, first check the tracking information provided by the carrier. If you still need assistance, contact lyonsliancac@gmail.com with your order number and we'll help determine the appropriate next step.

Questions About Your Order?

Email lyonsliancac@gmail.com and include your order number so we can assist you as quickly as possible.